A HUGE improvement in how quickly police in Warwickshire respond to emergency calls has been praised by the police watchdog.
Warwickshire Police has answered 94 per cent of 999 calls within ten seconds, and attended 90 per cent of emergencies within the target 20 minutes – a 63 per cent increase from 2024.
The improvement has been recognised by His Majesty’s Inspectorate of Constabulary (HMICFRS).
Inspector Katherine Stone said she was ‘pleased that Warwickshire Police has made significant progress’, including improved oversight of incidents not attended within target times and updating victims in cases where there were delays.
The force also reduced its average overall response time from over 16 minutes to 13 minutes and under.
Acting Chief Constable David Gardner said: “Our mission is to serve and protect our communities. We’re pleased that the improvements we’ve made to response times have been recognised and we’re committed to continuing to improve.
“I’m grateful to all officers and colleagues who have been working tirelessly to provide the best service possible to the people of Warwickshire.”
Philip Seccombe, Police and Crime Commissioner for Warwickshire, welcomed the Inspectorate’s comments.
He said: “This is a positive step forward and reflects the work of officers and staff, alongside regular scrutiny to support improvement.
“My role is to hold the Chief Constable to account for the service provided to the public, and I have kept a clear focus on response times and communication with victims as progress has been made.
“It is important that these improvements are sustained, so people across Warwickshire can be confident they will receive a timely response and be kept informed when they need help. I will continue to monitor performance closely to ensure this progress is maintained.”
