WITH problems with used cars consistently being the top complaint made to Citizens Advice’s National Consumer Service, the organisation is offering advice to the estimated 3.5million people nationally who are currently looking to buy a used car.
New data from Citizens Advice reveals last year the charity’s National Consumer Advice Service received a complaint about a used car every three minutes.
Some three-quarters of the complaints were about defective goods, while others concerned safety issues.
This advice also marks the start of the charity’s Consumer Awareness campaign run in collaboration with the Consumer Protection Partnership (CPP), which includes Trading Standards and the Department for Business and Trade.
Warwickshire County Council community safety spokesman Coun Andy Crump, said: “Unexpected car problems can cost us more than just money, they can leave people missing work or unable to drop their kids off at school.”
“But all too often we hear from motorists who’ve had used cars mis-sold to them and have had to shell out hard-earned cash to fix surprise issues.”
“When buying a used car, it’s vital to make sure you’re steering clear of surprise problems and are getting exactly what you paid for. Before making a big purchase like a used car, don’t forget to brake, and make all the right checks before you buy.”
Top tips to help put a stop to unexpected issues motorists might face when buying a used car:
Check the trader
If you’re buying from a trader (a business that sells cars) you should:
Look for an established firm with a good reputation. Look for a garage that is a member of the Consumer Codes Approval Scheme, this means you can act through the Code Sponsor if something goes wrong.
If you’re buying from an individual seller:
You’re entitled to expect that the vehicle is roadworthy, unless you and the seller clearly agree it is bought for scrap or for spares and repair.
Whether you are buying from a limited company, sole trader, or private seller, ensure you get their name and address (especially important if your car is delivered to your home address and you haven’t visited the seller’s home or place of business).
Check the car’s history
You’ll need the seller’s permission to have the vehicle inspected. Make sure to keep a copy of all inspections or checks, either by taking a screenshot or downloading the information.
Check the car’s details with the DVLA using their free online vehicle checker and check the MOT history on GOV.UK
Get a private history check. This might cost up to £20 but will give you valuable information about serious problems the car might have. If you’re still not sure – get an independent report. This will give you detailed information about the car’s condition and will cost around £120 to £250.
Inspect the car and take a test drive. You should arrange to view the car in daylight, preferably when it’s dry – it’s harder to spot damage to the car if it’s wet.
3. Paying for a used car
Ask questions if you’re unsure about anything in the small print. Remember you can stop the deal if you feel like you’re being pressured into paying too much or buying additional features. And make sure you get the original (not a photocopy) of the logbook (the V5C registration certificate) and the valid MOT test document. Never buy a car without the logbook.
The way you pay will affect what rights you might have if something goes wrong:
If you pay by cash, there are no extra fees or interest but if something goes wrong with the car you won’t have the protection that you have if you buy using a card or on finance.
If you use a debit card you might have protection from problems from your provider’s chargeback scheme. And if you use a credit card, you’re protected as long as you paid more than £100 and no more than £30,000, even if you only paid for a small part of the cost on a credit card (this is called ‘section 75’ protection).
If you pay using finance arranged by a trader, you might have extra protection if there’s a problem later, because you can take action against the finance company as well as the trader (or instead of the trader).
You can complain to the Financial Ombudsman Service if you have an unresolved complaint and have paid by debit card, credit card or using finance. Visit www.financial-ombudsman.org.uk
Contact the Citizens Advice consumer helpline on 0808 223 1133 if you need more help – a trained adviser can give you advice over the phone.
