10th Aug, 2020

Exemplary service being provided by Kenilworth surgery

Laura Kearns 17th May, 2017

HEALTHCARE inspectors have found an ‘exemplary’ service is being provided by a Kenilworth GP surgery.

Abbey Medical Centre has been rated ‘Outstanding’ by inspectors the Care Quality Commission.

The practice on Station Road was found to be ‘good’ in well-led, caring and safety categories, and was ‘outstanding’ in responsiveness and effectiveness – leading to the surgery’s overall score

A spokeswoman said: “We are extremely proud the CQC has awarded us with the highest rating and acknowledges our passion and dedication to our patients in Kenilworth.”

The inspection found patients were happy with their care and were treated with compassion, dignity and respect.

Inspectors also say staff received regular training and were impressed by a new extension to the practice, which saw the building decorated with advice from the Alzheimer’s Society.

CQC regional deputy chief Janet Williamson said: “People deserve to receive good care that meets their individual needs from staff who are compassionate when they use GP services.

“It is clear this GP practice is providing an exemplary service to the people living in the area.

“The hard work of the staff who work at these services is making a real difference to patients. This is why we have found this practice to be outstanding.”

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