AN AWARD-winning hotel in Leamington is seeing double.
Mallory Court Hotel and Spa scooped two awards for its commitment to colleague welfare at a major hospitality awards ceremony.
The hotel, which is part of the Eden Collection, collected prizes for Employee Health and Wellbeing, along with Employee Engagement at the prestigious 2024 Springboard Awards For Excellence, which celebrates the UK and Ireland’s hospitality superstars.
This year saw 50 hospitality businesses shortlisted following a record 200 entries.
Both award wins highlighted the organisation’s ‘Money, Mind, Body & Heart’ people strategy to enhance colleagues’ wellbeing, which has seen vacancy levels reduce by 62 per cent across the group and the business’s 90-day retention rate improve to 96.4 per cent.
Forming a key part of Eden’s award entries was the introduction of a new reward and recognition programme for staff to celebrate each other – called The Happy Hub – which promotes feel-good hormones among teams – including a social recognition wall, instant rewards through gift vouchers and peer-to-peer e-cards.
Acting on survey feedback was also a core part of the winning entries – particularly around financial welfare – which has not only seen staff receive a number of significant pay increases in the last few years, but also the introduction of Wagestream – a digital tool that enables staff to access their earned wages prior to a routine monthly pay day.
Mallory general manager Josefine Blomqvist said: “It’s fantastic to see our hotel and the wider business recognised for making the organisation such a great place to work.
“Being able to recognise people in different ways for doing a good job has been really well received by the team at Mallory Court Hotel and Spa, and has created a great environment where people feel motivated and driven to support each other and uphold the highest standards of service.”
