Chiltern Railways track leader between London and West Midlands - The Leamington Observer

Chiltern Railways track leader between London and West Midlands

Leamington Editorial 4th Jul, 2020   0

PASSENGERS have ranked Chiltern Railways as the best operator for journeys between London and the West Midlands in the National Rail Passenger Survey (NRPS).

The train operator has been named the best for journeys between the region and the capital for the past five years.

The survey revealed some nine out of ten passengers on the company’s West Midlands route said overall the Chiltern Railways service was good or satisfactory.

And across the whole route, 88 per cent felt the same – higher than the national average of 84 per cent.




Customers ranked Chiltern Railways the best for punctuality and reliability for journeys to the West Midlands, and overall 87 per cent were satisfied with the company’s punctuality (national average of 74 per cent).

Passengers also rated Chiltern highly for overall satisfaction with the train, bike parking facilities and they were one of the top train companies for cleanliness in stations.


Chiltern Railways will be increasing its timetable from Monday in order to prepare for an eventual increase in passengers travelling by train. The new timetable will boost services to Birmingham.

With the increase in services, extra steps have been taken to keep people safe onboard trains and at stations including the introduction of stricter onboard cleaning regimes using enhanced products.

Chiltern Railways interim managing director Mary Hewitt said: “I’m always extremely proud of the entire Chiltern Railways team for their hard work and dedication, but I have been even more proud of our staff throughout the coronavirus pandemic.

“Everyone has worked tirelessly to ensure that key workers who need to use our services to get where they need to be, have been able to do so safely.”

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