Warwickshire County Council celebrates National Customer Service Week - The Leamington Observer

Warwickshire County Council celebrates National Customer Service Week

Leamington Editorial 8th Oct, 2020   0

WARWICKSHIRE County Council is championing its staff and their delivery of its many services to the county’s residents during a challenging year.

As part of National Customer Service Week 2020, the county council is highlighting and celebrating the work of the council’s staff members and teams – from its registration service, to Warwickshire Fire & Rescue, and its Targeted Youth Service and many more.

The council is sharing positive feedback and case studies across its social media pages including from its Welfare Scheme, Children and Families Service, Household Waste and Recycling Centres.

Today (Wednesday) it’s #AskAnArchivistDay where those interested can ask @Chambearlin – the Warwickshire Archive ‘bear’ – anything you want to know about Warwickshire’s archives on Twitter.




It’s also national Libraries Week this week, so the council is celebrating the work of its libraries staff who will be hosting a packed programme of events.

This includes online video tours of Warwickshire Libraries as staff welcome customers back, revealing what libraries look like at the moment with the added safety measures and explaining how the new ‘Grab & Go’ offer works.


On Friday (October 9) between 11am and 1pm, residents are invited to an informal online chat on Microsoft Teams with staff from Warwickshire’s Digital Library Team about –

eBooks & eAudio – 11am to 11.30am

eMagazines – 11.30am to noon

eNewspapers – noon to 12.30pm

eInformation and learning resources – 12.30pm to 1pm

Once you register your ticket will include a link to the event.

And on Saturday (October 10) at 10am on the Warwickshire Libraries Facebook page, it’s all about the Sonnets of Shakespeare. Viewers can watch an interview with Sir Stanley Wells and Paul Edmondson discussing their new book ‘All the Sonnets of Shakespeare’ with Warwickshire Libraries’ service manager, Ayub Khan.

Councillor Kam Kaur said: “I’d like to say a personal thank you to the wonderful teams we have at Warwickshire County Council. I am very proud of the work we do to make Warwickshire the best it can be.

“Supporting our customers has been more important than ever this year, whether online, over the phone, or in person, as we have all faced unprecedented changes and challenges.

“This week gives us the opportunity to celebrate the importance of good customer service and recognise our staff and volunteers, who deliver excellent customer service every day.”

Follow Warwickshire County Council’s social media accounts for more information.

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